Return & Refund Policy

Thank you for shopping at WUJI STONE. We hope you love your purchase, but if something isn’t right, we’re here to help. Please review our return and refund policy below.

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1. Return Policy

Return Window

We accept return requests within 14 days of the date you received your order.

Conditions for Returns

To be eligible for a return, the item must meet the following requirements:

• Unused, unworn, and in original condition

• All accessories, tags, and packaging included

• Not affecting secondary sale

Items that show signs of use or damage may not be accepted for return.

Return Shipping Costs

Return shipping fees are the responsibility of the customer.
We do not charge any restocking fees.

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2. Return Address

Please send your return package to:

Recipient: WUJI STONE Returns
Address: Zone C4, Yongsheng High-Tech Park, Shendang Town,
Haiyan County, Jiaxing City, Zhejiang Province, China
Postal Code: 314300
Phone: +86 13511328086

Please include your order number and reason for return inside the package.

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3. Refund Policy

Processing Time

Refunds will be processed within 5–7 business days after we receive and inspect your returned item.

Refund Method

All refunds will be issued back to the original payment method used for the purchase.
Processing time may vary depending on your payment provider.

Non-Refundable Items

• Items that are used or damaged

• Unauthorized returns sent without prior approval

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4. Exchange Policy

We currently do not offer direct exchanges.
If you need a different item, please return your original order and place a new one.

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5. Contact Us

If you have any questions about returns or refunds, please feel free to contact us:

📧 Email: support@wujistone.com
📞 Phone: +86 13511328086

We will respond within 24–48 hours